By purchasing from “Smack Bang”, you agree to our Returns Policy as below.

Returns and Exchanges

Please note, we do not offer returns due to a change of mind so please choose carefully. We are also unable to accept returns of opened food items, or any bakery or deli products. We are able to accept an exchange or return following the guidelines below within 14 days on receipt of your order. Please ensure all returning products are unworn, unwashed and unused. You will be responsible for shipping your order back to us using a trackable method. If you decide to exchange your order, you will be responsible for both the return and new order shipping.

 Our Returns Address: PO Box 15083, Miramar, Wellington 6243, New Zealand

 Damaged Products

 All our products are packaged carefully to minimise any damage or issues during transport. From time to time, we stock delicate pet treats and food. Whilst we package with care, due to the nature of the item we cannot guarantee its safe delivery. By purchasing these items off “Smack Bang”, you acknowledge this.

Please inspect your order upon receipt and contact us at hello@smackbang.co.nz if the item is faulty, damaged or if you receive the wrong item/s within 48 hours. Please include detailed photos. We will then evaluate the issue and help to make it right.  For faulty items, we will refund you in full less any associated shipping costs. It is normal for the packaging to show some wear, however in the unlikely event of an order being damaged in transit, please get in contact with us and we will be happy to help you out in conjunction with our freight provider.

Pre-Orders

When you place a Pre-Order, we reserve that item for you. Please note, the estimated arrival time of the item on the product page is a pure estimate (if known) and we will send you further communication on the expected arrival of your item. If you need an item by a specific date, please email us at hello@smackbang.co.nz and we can try to accommodate, however please be aware this will likely come with an additional charge.

Exceptions

Please choose carefully as unfortunately, we cannot accept returns on gift cards. Items on sale are also considered final.

Refunds

If we need to rectify an issue with your order and have granted you a refund, you will receive a confirmation email from us. After this, you’ll be automatically refunded onto your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process your refund. 

If more than 15 business days have passed since we’ve approved your refund, please contact us at hello@smackbang.co.nz.

Contact Us

Always feel free to contact us with any questions or concerns here or at hello@smackbang.co.nz. We are committed to providing the best customer service experience and value your relationship with us.